ChocZero Return Policy
We stand behind our products and our premium ingredients. That's why we're happy to offer our ChocZero 100% Happiness return policy. This means if you can't eat a product for any reason (dietary, melting, or you just plain didn't like it), we're happy to refund you for the treat.
We understand that sometimes you want to try a new treat out and worry about it not working out with your taste buds. We don't want you to be afraid to try our seasonal offerings and new innovations, they're meant to be experienced. That's why we always refund you if you have a bad experience with us--and the only question we'll ask is where we went wrong and how we can do better for the future. Because we love hearing the good, the bad, and the ugly: even when the ugly is us.
Our Return Policy
If you are not happy with any of our products offered on our website, we want to help. To begin a refund, reach out to us by emailing support@choczero.com. In order to process your request, we will need:
- Your delivery date to be within the last 60 days
- A valid order number from www.choczero.com
- A description of the issue so we can learn from the experience
This way, we can offer you best-in-class treats and sweets as well as customer service.